Terms & Conditions

What are your mobile terms?

When you provide us with your mobile phone number, you agree that YOOX may send you text messages (including SMS and MMS) to that phone number. YOOX may send you up to 6 messages per month. You will receive a confirmation text message, and you may need to reply as instructed to complete registration. Message and data rates apply. Reply STOP to cancel, HELP for help. You agree to receive a final text message confirming your opt-out. You may opt-out at any time by texting the word STOP to shortcode 98647. For help, send a text message with the keyword HELP to shortcode 98647. Texts may be sent through an automatic telephone dialing system. Consent is not required to purchase our goods or services. You agree to notify us of any changes to your mobile number and update your account us to reflect this change. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

How do I sign up for these text messages?

All you have to do is text "YOOX" to 98647. (Up to 6 messages a month, message and data rates may apply, and you can always text HELP for help & STOP to cancel.)

Will I be charged for the text messages I receive?

YOOX will never charge you for the text messages you receive. You may see some messaging rate charges from your mobile provider, though, so be sure to check your plan.

Privacy policy

YOOX is dedicated to protecting your privacy and work hard to ensure our website, and services are both safe and secure for our visitors, clients, and subscribers.

Your Privacy

Welcome to our website yoox.com/us (the “US Site”).
For YNAP Corporation (“YOOX USA”) your privacy and the security of your personal data are very important; thus, we collect and manage your personal data with the utmost attention and we take specific measures to ensure their safety.
Below you shall find the information on the processing by YOOX USA of your personal data, relating to your browsing and the use of the services offered by yoox.com/us. For detailed information on how YOOX USA processes your personal data, please read our Privacy Notice.
You are also requested to read the "General Terms of Use" of yoox.com/us website, and "Myoox Terms and Conditions of Use", which contain detailed information regarding the conditions of our services. Some services may be subject to specific legal terms, in which case we will provide you with all the relevant information from time to time.

Who is the Data Controller?

Below is the main information on the processing of your personal data performed by YNAP Corporation, a Delaware corporation having an address at 100 Fifth Avenue, New York, NY 10011 (“YOOX USA”), as Data Controller.
YOOX USA is a subsidiary of YOOX NET-A-PORTER GROUP S.p.A., an Italian company having an address at Via Morimondo, 17, 20143 Milano, Italy ("YOOX Italy").
For any clarification, question or requirement related to your privacy and the processing of your personal data you can contact us at any time by sending a request to our Customer Care by selecting "privacy", by calling 1-800-795-6087 or by writing to the address of YOOX USA.

What data we process and why

The personal data that YOOX USA collects is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse or use the services offered by yoox.com/us. YOOX USA can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
Your Personal Data will be processed for the following purposes:
- conclude and execute the purchase contract for the articles offered on yoox.com/us;
- provide you with the services of yoox.com/us such as subscription to the newsletter;
- allow registration to the US Site and use of services reserved for registered users;
- manage your requests to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.
We also conduct statistical surveys and analyzes with data in aggregate form to understand how users interact with and use the US Site, to improve our offer and our services.
Only with your express consent, however, we process your personal data to:
- perform commercial and promotional communication activities;
- customize the US Site and the commercial offers based on your interests.

Who will process your data?

Your personal data is processed by duly trained YOOX USA staff in capacity of Data Controller, and YOOX Italy as Data Processor. For organizational and functional needs related to the provision of services on yoox.com/us, moreover, your data could be processed by our suppliers. The latter have been evaluated and chosen by YOOX USA for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is performed in compliance with the guarantees provided by law.

How long do we keep your data?

We keep your personal data for a limited period of time, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on yoox.com/us are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send you our newsletter are kept until you ask to stop receiving it.
For further information, please see our Privacy Policy.

What are your rights?

At any time, depending on the specific processing, you can: withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose to their processing. If you wish, you can request to receive personal data in possession of YOOX USA that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.

This policy may undergo changes and additions over time, so we invite you to periodically check its contents. Where possible, we will try to inform you promptly of any changes made.